1/16/2024 0 Comments Examples of negative moods![]() ![]() OB Toolbox: Practice Changing and Managing Your Emotions A negative interaction with one customer can spill over onto interactions with another customer (Pugh, 2001 Hareli & Rafaeli, 2007). Unchecked, your negative emotions can spread to those around you. As you might guess, you are more likely to make mistakes and find ordinary challenges annoying when you’re experiencing negative emotions. Your anger emotions continue, turning into negative feelings that last throughout the day. Your mood is fine, until a customer argues with you about an order. Imagine you’re working behind the counter at a fast-food restaurant. We can also imagine how negative emotions can be transferred. But in general, when the boss is happy, the staff is happy (Bono & Ilies, 2006). Research shows that some people are more susceptible to emotional contagion than others (Papousek, Freudenthaler, & Schulter, 2008). And to make sure we get the message, these emotions stick around. Anger, fear, and suspicion are intentionally unpleasant messages urging us to take action immediately. One explanation for negative emotions’ tendency to linger may be a stronger connection to the fight-or-flight situations people experience. ![]() Research shows that emotions are contagious and that team members affect one another even after accounting for team performance (Ilies, Wagner, & Morgeson, 2007). As you may have experienced in the past, contagion can be especially salient in a team setting. The key is to promote the positive emotions and work to manage the negative ones so they don’t spread throughout the organization and become the norm.īoth positive and negative emotions can be contagious, with the spillover of negative emotions lasting longer than positive emotions. While negative emotions can be destructive in the workplace, they can inspire bursts of valuable individual action to change situations that aren’t working the way they should (Jordan, Lawrence, & Troth, 2006). Jealousy about another division’s sales figures may inspire a rival division to work harder. Anger at another company’s success, for example, can spark a burst of positive effort. But you may be surprised to learn that negative emotions can, at times, help a company’s productivity. An employee is excluded from office gossip, which is also the source of important office news, causing him or her to feel jealous and exclude others the next time he or she has valuable information. The unwanted side effects of negative emotions at work are easy to see: An angry colleague spreads his or her anger throughout the work team. Negative emotions play a role in the conflict process, with those who can manage their negative emotions finding themselves in fewer conflicts than those who do not. In the workplace, these events may include not having your opinions heard, a lack of control over your day-to-day environment, and unpleasant interactions with colleagues, customers, and superiors. Negative emotions such as anger, fear, and sadness can result from undesired events. This is because being positive can lead to upward positive spirals where your good mood brings about positive outcomes, thereby reinforcing the good mood (Frederickson & Joiner, 2002). Positive feelings have been shown to dispose a person to optimism, and a positive emotional state can make difficult challenges feel more achievable (Kirby, 2001). As a result, it may cause you to feel fulfilled and satisfied. A positive feeling generates a sensation of having something you didn’t have before. Individuals experiencing a positive emotion may feel peaceful, content, and calm. In the workplace, these events may include achieving a goal or receiving praise from a superior. Positive emotions such as joy, love, and surprise result from our reaction to desired events. Emotions can influence whether a person is receptive to advice, whether they quit a job, and how they perform individually or on a team (Cole, Walter, & Bruch, 2008 George & Jones, 1996 Gino & Schweitzer, 2008). For example, a manager’s way of speaking can cause one person to feel motivated, another to feel angry, and a third to feel sad. Not everyone reacts to the same situation in the same way. More formally, an emotion is defined as a short, intense feeling resulting from some event. The root of the word emotion comes from a French term meaning “to stir up.” And that’s a great place to begin our investigation of emotions at work. For employees, however, the value of a job is also emotional. ![]() Financial analysts measure the value of a company in terms of profits and stock. ![]()
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